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Faq

Shipping

How do you ship orders?

We send your items by courier service GDEX or CITY-LINK. Customer should bear the risk by choosing this shipping method. Alternatively, customer can choose to collect items from our shop.

How long is the wait?
Under normal circumstance, you will be able to receive your purchase within 1-3days for West Malaysia and 5-7 days for East Malaysia after order confirmation. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, public holidays, or items out of stock.
Can I ship items to multiple shipping addresses?
We are very sorry, but you can only specify one address per order. If you want to ship items to multiple addresses, you have to order separately for each address. However, please be reminded that you will be charged shipping and handling fees for each order.
Can you ship out items from a single order in multiple packages?
Normally, we package purchased items per order, so we cannot send out items in multiple packages. However, in the case of a high-quantity order, it may be shipped out in multiple packages. We reserve the right to combine multiple orders from the same customer, and ship them together as one.
How much is the shipping fee?
For West Malaysia:

  • Purchase less than RM40 = RM14 per courier
  • Purchase at RM41 – RM69.90 = RM 9 per courier
  • Purchase at RM70 – RM99.90 = RM 5 per courier
  • Purchase at RM100 & Above = Free Shipping

For East Malaysia: The size of the goods(Packing is included) is Length x Width x Height(cm) ÷ 5000 > Actual Weight (kg), then we calculate its freight according to Length x Width x Height ÷ 5000

The freight is shown on below:

  • 1KG = RM11
  • 2KG = RM23
  • 3KG = RM34
  • 4KG = RM46
  • 5KG = RM57
  • 6KG = RM68
  • 7KG = RM79
  • 8KG = RM90
  • 9KG = RM100
  • 10KG = RM111

*Total weight < 1 kg, then we calculate its freight based on 1 kg.

Where is your shipping destination?
Currently we only available to ship to West Malaysia and East Malaysia.
What time is the delivery schedule?
Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday.

Payment

What are the available methods of payment?
For Payment via (Malaysia only):

  • Manual Banking (ATM Transfer / Cash Deposit)
  • Internet Banking (Online Bank Transfer / Interbank Transfer, Credit Card)

Public Bank
Name: Tan Chee Keong
A/C no: 44839 56533

Please send an email to info@jewelforcash.com or Whatsapp +6012 321 5880 to inform regarding your successful payment. Payment details (bank in receipt) must provide and order ID.

*Note: Please make your payment within 48hours once your order has been confirmed. If you’re making a cash deposit payment and have to pay a round figure, we will return your change via cash in your parcel or via online banking.

Can I pay for my items cash on delivery?
At present we do not accept cash on delivery payment.
What currency will I ultimately have to pay with?
The currency for payment will be Malaysia Ringgit (MYR).

Returns

What is the return/exchange/refund policy?
  1. If you received defective or incorrect items, we have a 7-day return/exchange policy upon receipt of order, subject to the following terms and conditions: Item must be returned securely packaged, wrapped, unmarked and not defaced in any manner. This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable. We reserve the right to reject any requests for product return, exchange, or refund if the conditions and grounds are deemed unreasonable to us.

 

  1. Steps on How to Return:

Step 1: Please check the validity of returns policy on the above.

Step 2: Email us at info@jewelforcash.com or contact us at 03-1234 5678(office) / 012-3456 789(HP/whatsapp) describing your order number and complaint (accompanied by picture) of the affected item(s). Authorization will be granted or not, depending on thorough investigation and inspection on the subject item(s)/complaint.

Step 3: If the return is being authorized, we will contact you by phone/email/whatsapp for the instructions on how to return it. You will have to bear the shipping fee to send the item(s) to us first. Please keep the shipping fee receipt and email/whatsapp it to us because we will refund the product return shipping fee in full to you if the exchange/refund is granted.

Step 4: After receiving the returned item(s), we will further inspect it as a final verification step. Once approved, we will contact you to arrange the exchange/refund of the items to you.

What happens if I am unhappy with the product I purchase or I changed my mind?
We do not accept return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order.